PLEASE NOTE: Without Prejudice
- We do not have SLA for gamers on our wireless network. Gaming is at client's own peril.
- The cost of installation/setup fees excludes the cost of equipment.
- All equipment installed by Megamax remains the property of Megamax.
- All new installations and re-installations of equipment, including those necessitated by client relocation, will incur an installation/setup fee to be determined prior to installation/setup.
- Megamax shall not be liable for any damages to equipment resulting from vandalism, acts of nature (including but not limited to damage caused by wind, rain, storms, etc.), or theft.
- A mandatory call-out fee shall be payable for any assistance provided by Megamax technicians at the client's premises.
- Seeding on torrents affect download speed, Torrents is not prioritized on our network
- We reset / reboot routers at least twice a day in order to run a reasonable contentious service, meaning that the service do not run 24 hours 7 days a week... you will experience minimal down time normally scheduled after peak.
- Our operation is prepaid per Calendar month (e.g. if a client's activation/installation date is on the 25th day of the month, it will expire at 00:01 am (midnight) on the 1st day of the following month irrespective if the month has 28, 29, 30 or 31 days). Due to this the client is expected to pay a prorata amount for the remaining days of the month from e.g. 25th to the end of the month including the amount for a full month's access. This means that if the client pays on the 25th of July which amounts to six (6) remaining days. The formula for working out the prorata amount is as follows: Monthly Amount x 12 ÷ 365 = prorata per day. So if the client's Monthly is R350 per Month the claculation is R350 x 12 ÷ 365 = R11,50 per day. The total amount will be R11,50 x 6 Days = R69 + R350 = R419 for that month.
- Regular payment dates will either be on the 15th or 1st of the month.
- In High-Risk areas we will now and then experience minimal unscheduled down time if/when cables are stolen and backup batteries have run dry or stolen.
- There's no warranty on quality of services to clients connecting on an adhoc basis to our network (which includes extenders whether supplied by us or not).
- we reserve the right to discontinue support to a client/site if they have discontinued a connective service for more 3 months or more.
- we reserve the right to remove an access point facing towards a client if they have not made use of our service within a period of 3 months.
- There's no warranty on quality of services on equipment installed and setup by clients connecting to our network.
- Up-to in terms of uncapped /shaped means; that at that specific connecting site, a dedicated amount of speed is supplied. The speed would be a sharing pool of 1:10 dependent on speed supplied, e.g:
- If 20 megs speed is supplied to a repeater and 10 users connect thereto... During a peak of 10 users on the same package... say 4 megs... then 20 megs will be divided equally by 10 users. This is auto shaping the clients in terms of being fair to all users.
- As the different clients finish with their needs, the remaining clients speed automatically increase.
- During the general network peak a percentage of throughput to clients, depending on their package, gets shaped according to policies which can be up to 25% throttling.
- Uncapped and unshaped means whatever speed there is up to the package taken... on the same terms as 1 above... without throttling policy.
- High latency can occur when many clients accesses the internet / network or various servers at the same time, such experiences can have a negative effect on gamers, and high latency is normally, but not necessarily bound to peak times. Priority is given to email and normal browsing in general.
- We do have a call-out fee subject to change without notice servicing and realignment of equipment (which can be waivered if the call-out service is due to Megamax cause or fault)
- We do not give life time Guarantee or Warrantees (Maximum 12 months – see below)
- We do have a one-year warrantee on equipment installed by ourselves which can include swop out if needed within the first six months of installation
- We do have a 7-day cool-off period
- We are not liable for any damages caused by our installation as instructed and or agreed by yourself and or the removal of equipment as per client request
- Our Guarantee only covers external equipment supplied by us, and not 3rd party internal extenders and Wi-Fi routers
- Wireless Technology works on condition that there is Line of Sight (LOS)
- There is no Guarantee on any wireless system / equipment in terms of after successful installation and commissioning of equipment and confirmed working within the first 7 days and based on following:
- Frequency Noise Pollution (Which can change without warning) caused by own or neighboring Microwaves, stoves, fridges, electronic equipment, overhead cables etc.
- Acts of God (wind / storm blowing antenna out of positioning, lighting, rain, plant growth etc.) (You are advised to install a surge protector on your own behalf or to trim tree foliage in the way of LOS or advice municipality to fell / trim tree on your own behalf for whatever valid reason)
- Building construction completed in front of client obscuring LOS after commissioning of system.
- We have no SLA, and are not liable for any downtime incurred by client or losses occurred due to downtime.
- Any technician call-out requested by a client is at the cost of R650 which excludes cost of mechanical faults not under warrentee.
- We do not issue receipts/statements for online/bank deposit payments, you may use your bank payment receipt as confirmation of payment itself. we will issue a receipt for any cash payments made at any of our offices (if required).
- We vigorously block all pornography sites to promote safe viewing for kids.
- All non-premium packages subject fair-usage daily and/or monthly limit, please inquire.
- All packages listed on this website are uncapped and are shaped during peak hours.
- We have the right to communicate via our preferred communication platform(s); WhatsApp, Email, Telephone.
- Before an installation takes place, clients are to read/download the Terms & Conditions of Subscription