PLEASE NOTE: Without Prejudice.
  • We do not have SLA for gamers on our wireless network... gaming is at client own pearl
  • Seeding on torrents affect download speed, Torrents is not prioritized on our network
  • We reset / reboot routers at least twice a day in order to run a reasonable contentious service, meaning that the service do not run 24hrs 7 days a week... you will experience minimal down time normally scheduled after peak.
  • In High-Risk areas we will now and then experience minimal unscheduled down time if / when cables are stolen and backup batteries have run dry or stolen. 
  • There's no warranty on quality of services to clients connecting on an adhoc basis to our network (which includes extenders whether supplied by us or not).
  • we reserve the right to discontinue support to a client/site if they have discontinued a connective service for more 3 months or more.
  • we reserve the right to remove an access point facing towards a client if they have not made use of our service within a period of 3 months.
  • There's no warranty on quality of services on equipment installed and setup by clients connecting to our network.
  • Up-to in terms of uncapped /shaped means; that at that specific connecting site, a dedicated amount of speed is supplied. The speed would be a sharing pool of 1:10 dependent on speed supplied. E.g.
    • If 20 megs speed is supplied to a repeater and 10 users connect thereto... During a peak of 10 users on the same package... say 4megs... then 20 megs will be divided equally by 10 users. This is auto shaping the clients in terms of being fair to all users.
      As the different clients finish with their needs, the remaining clients speed automatically increase.
    • During the general network peak a percentage of throughput to clients, depending on their package, gets shaped according to policies which can be up to 25% throttling.
    • Uncapped and unshaped means whatever speed there is up to the package taken... on the same terms as 1 above... without throttling policy.
  • Low latency can occur when many clients accesses the internet / network or various servers at the same time, such experiences can have a negative effect on gamers, and low latency is normally but not necessarily bound to peak times. Priority is given to email and normal browsing in general.
  • We do have a nominal call-out fee subject to change without notice servicing and realignment of equipment (which can be waivered if the callout service is due to Megamax cause or fault)
    ·         We do not give life time Guarantee or Warrantees (Maximum 12 months – see below)
    ·         We do have a one-year warrantee on equipment installed by ourselves which can include swop out if needed within the first six months of installation
    ·         We do have a 7-day cool-off period
    ·         We are not liable for any damages caused by our installation as instructed and or agreed by yourself and or the removal of equipment as per client request
    ·         Our Guarantee only covers external equipment supplied by us, and not 3rd party internal extenders and Wi-Fi routers
    ·         Wireless Technology works on condition that there is Line of Sight (LOS)
    ·         There is no Guarantee on any wireless system / equipment in terms of after successful installation and commissioning of equipment and confirmed working within the first 7 days and based on following:
    o   Frequency Noise Pollution (Which can change without warning) caused by own or neighbouring Microwaves, stoves, fridges, electronic equipment, overhead cables etc.
    o   Acts of God (wind / storm blowing antenna out of positioning, Lighting, Rain, Plant Growth etc.) (You are advised to install a surge protector on your own behalf or to trim tree foliage in the way of LOS or advice municipality to fell / trim tree on your own behalf for whatever valid reason)
    o   Building construction completed in front of client obscuring LOS after commissioning of system.

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