PLEASE NOTE: Without Prejudice:
- We do not have SLA for gamers on our wireless network. Gaming is at client own peril
- Seeding on torrents affect download speed, Torrents is not prioritized on our network
- We reset / reboot routers at least twice a day in order to run a reasonable contentious service, meaning that the service do not run 24 hours 7 days a week... you will experience minimal down time normally scheduled after peak.
- Our operation is prepaid per Calendar month (e.g. if a client's activation date is on the 25th day of the month, it will expire at 00:01 am (midnight) on the 25th day of the following month irrespective if the month have 28, 29, 30 or 31 days).
- In High-Risk areas we will now and then experience minimal unscheduled down time if/when cables are stolen and backup batteries have run dry or stolen.
- There's no warranty on quality of services to clients connecting on an adhoc basis to our network (which includes extenders whether supplied by us or not).
- we reserve the right to discontinue support to a client/site if they have discontinued a connective service for more 3 months or more.
- we reserve the right to remove an access point facing towards a client if they have not made use of our service within a period of 3 months.
- There's no warranty on quality of services on equipment installed and setup by clients connecting to our network.
- Up-to in terms of uncapped /shaped means; that at that specific connecting site, a dedicated amount of speed is supplied. The speed would be a sharing pool of 1:10 dependent on speed supplied, e.g:
- If 20 megs speed is supplied to a repeater and 10 users connect thereto... During a peak of 10 users on the same package... say 4 megs... then 20 megs will be divided equally by 10 users. This is auto shaping the clients in terms of being fair to all users.
- As the different clients finish with their needs, the remaining clients speed automatically increase.
- During the general network peak a percentage of throughput to clients, depending on their package, gets shaped according to policies which can be up to 25% throttling.
- Uncapped and unshaped means whatever speed there is up to the package taken... on the same terms as 1 above... without throttling policy.
- High latency can occur when many clients accesses the internet / network or various servers at the same time, such experiences can have a negative effect on gamers, and high latency is normally, but not necessarily bound to peak times. Priority is given to email and normal browsing in general.
- We do have a call-out fee subject to change without notice servicing and realignment of equipment (which can be waivered if the call-out service is due to Megamax cause or fault)
- We do not give life time Guarantee or Warrantees (Maximum 12 months – see below)
- We do have a one-year warrantee on equipment installed by ourselves which can include swop out if needed within the first six months of installation
- We do have a 7-day cool-off period
- We are not liable for any damages caused by our installation as instructed and or agreed by yourself and or the removal of equipment as per client request
- Our Guarantee only covers external equipment supplied by us, and not 3rd party internal extenders and Wi-Fi routers
- Wireless Technology works on condition that there is Line of Sight (LOS)
- There is no Guarantee on any wireless system / equipment in terms of after successful installation and commissioning of equipment and confirmed working within the first 7 days and based on following:
- Frequency Noise Pollution (Which can change without warning) caused by own or neighboring Microwaves, stoves, fridges, electronic equipment, overhead cables etc.
- Acts of God (wind / storm blowing antenna out of positioning, lighting, rain, plant growth etc.) (You are advised to install a surge protector on your own behalf or to trim tree foliage in the way of LOS or advice municipality to fell / trim tree on your own behalf for whatever valid reason)
- Building construction completed in front of client obscuring LOS after commissioning of system.
- We have no SLA, and are not liable for any downtime incurred by client or losses occurred due to downtime.
- Any technician call-out requested by a client is at the cost of R650 which excludes cost of mechanical faults not under warrentee.
- We do not issue receipts/statements for online/bank deposit payments, you may use your bank payment receipt as confirmation of payment itself. we will issue a receipt for any cash payments made at any of our offices (if required).
- We vigorously block all pornography sites to promote safe viewing for kids.
- All non-premium packages subject fair-usage daily and/or monthly limit, please inquire.
- All packages listed on this website are uncapped and are shaped during peak hours.
- We have the right to communicate via our preferred communication platform(s); WhatsApp, Email, Telephone.
- Before an installation takes place, clients are to read/download the Terms & Conditions of Subscription